FAQs

 
Q: Why are your parts so inexpensive/expensive?

A: At tune2mod our goal is to provide the lowest possible prices to every visitor. Because, we all know how expensive it could be to build your project car, whether it’s for street or track use. However, sometimes it may not be the case. More then half of manufacturers impose a strict minimum advertising price (MAP) that we or any other sellers must follow. We strongly suggest buying parts from these sellers with caution. General rule is, if it seems to good to be true then it’s possibly is. Also, this policy protects buyers buying low quality or imitations that could lead to serious damage or accident. Tune2mod only offers high quality parts with a proven track of history. We do not settle for less.
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Q: How can I trust buying from tune2mod?
A: Tune2mod has been around since 2009. We have strict mission to success, customer service excellence and product quality control. We use highest 128bit SSL security during checkouts. Tune2mod takes your business serious, professional and in timely manner. Lastly, with over 100 biggest brands being offered through us, reputation is our goal!
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Q: How good are your parts?

A: Whether you track warrior or weekend night rider, we highly suggest not to cheap out on your parts, simply because of huge amount of stress that these parts go through, they will fail! Our parts go through a lot of testing and quality control. We do not offer “Made in China” parts. Most brands offered at Tune2mod are made here in USA, while some in Europe, Australia and Japan. This direct meaning says, “you get what you pay for” - high quality parts that are made to last, go above and beyond your expectations and maximum manufacturer warranty.
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Q: How do your Auto Parts compare with other part sources?

A: Tune2mod only offers high quality parts with over 100+ trusted big brands, combined with free fast shipping over $150, why go elsewhere? Don't settle for less, when you can have parts that are built to last? With exceptional top-notch service and fast shipping, we are sure to earn your business.
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Q: What is your warranty?

A: Tune2mod offers warranty through a manufacturer, whether it’s a defect or not, we will be there to help you. Contact us and we will walk you through the process or answer any questions that you may have.
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Q: How do I get Free Shipping?  
A: Free shipping is calculated at checkout, depending on your location and dollar amount in your cart. If you are purchasing more then 2 parts, contact us for special deals.
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Q: Where are you located?

A: Tune2mod HQ is located in Ottawa, Canada. Our warehouse is located in Pennsylvania and Nevada USA. While we mainly sell in USA, we have many customers overseas.
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Q: What is your refund policy?  

A: Returns are accepted within 21 days of delivery for a full refund. Item must be new in original packaging, unused and resalable condition. Contact us to issue a return order. Please see “Terms and Conditions” section for more information.
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Q: When will you be getting more stock?

A: Tune2mod stocks most popular items to meet high demands. However, some items are simply not so popular, made to order or just low stock and therefore ships directly from manufacturer. If you need a part that is not in stock, contact us and we will let you know estimated time for shipment.
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Q: How quickly can I expect my order to arrive?  
A: Tune2mod understands urgency on getting parts fast, whether before the weekend or simply to get your car on the road. Therefore, we will do our best to get your parts sent out fast without extra fees to you. Generally speaking, if part is in stock expect 1-3 days in US with UPS, 2-5 days in Canada with USPS or DHL, 3-5 days anywhere else through DHL or UPS. Although these are just guidelines only, contact us and we will be happy to offer you best quote and shipping details.
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Q: Is it safe to give out my credit card information?

A: Tune2mod has built in 128bit SSL security checkout process, which means encrypted data that even we cannot see or read. All payments and refunds are processed through well-known and trusted PayPal, our 3rd party merchant. We do not store nor have access to any credit cards, passwords or any other sensitive information that you fill out.
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Q: Where are your parts manufactured?  

A: Most of our parts are made here in USA, with some in Europe, Australia and Japan. We do not sell cheap imitations. All our parts are tested, proven on track and tested again to meet and exceed your standards as a consumer. If you have any questions regarding a part, brand or anything in between, feel free to contact us and we will be happy to help you.
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Q: How can I know if the part will fit my vehicle?

A: Tune2mod understands difficulty of buying parts online without seeing or touching. Therefore, we try our best to give you the most up to date information to be available in front of you. We improve our data everyday; to make sure that it is accurate and easy to read to you. Feel free to contact us and we will tell you if the part fits or not. As well as any other questions you may have regarding the product.
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Q: Do you offer any discounts on buying in bulk?  

A: In fact, we do offer discounts when you buy more. The more you buy, the more discount you get. We welcome group buys, wholesales or simply one big order. With bigger discounts and savings on bulk shipping, why go elsewhere?
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Q: Are there any duty/border fees?
A: Depending on urgency to get the part fast to you, we may use DHL. They ship to your door on average 1-3 days anywhere in the world. Because they skip border fees, they will pass them on to you. Therefore, if you need to use their services we can definitely provide them to you. They are also least expensive option compared to competitors even with fees attached!
 
Our carrier is USPS and there are no fees but slower shipping times. However do not quote us on this, depending on your country laws of importing there are maybe some fees. We suggest on checking with them first.
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